The Botanic Gardens
The Plant Centre

The Botanic Gardens at Samarès Manor Privacy Policy

Updated May 24th 2018


This Privacy Policy is to help users of our services to understand what data we collect, why we collect it and what we do with it. Please take time to read it carefully.


Information that we collect

We collect information when you sign up for our membership scheme or book a holiday with us. The information we collect includes your name, address, email and telephone numbers. We do not normally collect any sensitive personal data from or about you. Any surveys which we may ask you to partake in are carried out on an anonymous basis.


When you subscribe to each service we will make it clear what personal information you need to provide. Before you tell us the personal information of another person you must obtain that person’s consent to both the sharing and the use of that personal information under the terms of this notice.


We do not collect or log any information when you use our website that would uniquely identify your browser or device. i.e. cookies, or technologies that determine location or IP addresses.


How we use the information that we collect

Samarès Manor Ltd will only use the personal information you provide for delivering the service you have requested i.e. managing your membership, answering your enquiry or processing your accommodation booking.


In addition, where agreed with you, we may from time to time email you newsletters to inform you of our latest news, events, products etc which we think may be of interest to you. You have the option to opt out of this at any time by emailing us as samaresmanor@gmail.com.  


Your personal information will be made available to relevant members of staff who are responsible for carrying out the various functions to deliver the services you have requested or agreed to use.


Your personal information may be held by us in one or more customer relationship management (CRM) database(s). This information will never be shared with third parties.


Card payments taken over the phone are processed using an approved credit card terminal provided by our payment processor in compliance with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council.  We will never store card details collected in this way.


Transparency and Choice

By submitting your personal information to us, you are indicating that you consent to our use of your personal information as described in this policy (as amended from time to time).


If at any time you would like to access, manage or delete any information that is associated with any of our services that you have used, please contact us at samaresmanor@gmail.com.


Retention of Information

We will keep your details on record until we have completely dealt with your request, enquiry, or our contract with you, and then for a reasonable period afterwards, in accordance with current data protection legislation.


Changes to Privacy Notice

We may change this policy from time to time to reflect changes in the law. The date at the top of the page reflects when the last change occurred.


Contact us

If you have any questions about this policy, please contact us at samaresmanor@gmail.com